Questions

We would like to make your ordering process as simple as possible. It is for this reason that we have set up info@bodyescentials.com  for any question that you might have prior to placing your order.

Ordering

To place your order, please email us at sales@bodyescentials.com.  The four important things that we need to know are your choices of  - 1) PRODUCT - 2) SIZE - 3) FRAGRANCE - 4) QUANTITY.  When you have made this decision, please let us know your email address so we can send you a PayPal invoice.

Shipping

Pick-up is available at the Body Escentials Spa in White Rock. However, if you live out of town or prefer to have your order sent out, shipping is available and will be added to your invoice. Unless you have your own preferred shipping company and will provide your account number for us to send your order with, we use Canada Post to ship all regular orders. For rush orders all of the 'overnight' courier services are efficient, please let us know if you have a preference.  The cost of shipping your order will be determined by the weight after packaging and a separate invoice to cover shipping charges will be emailed to you. Orders will not be sent until payment in full is received for the cost of the order and the shipping.

Payment and Shipping Information

All prices on website are in Canadian Dollars. Body Escentials accepts payment through PayPal, which is a secure and safe way to pay online  - we have also found it to be the quickest & easiest payment method for you.  This way you may use a cash transfer, Visa, MasterCard, American Express or Discover Card.  We will confirm your order as soon as your payment is received and will also contact you when we ship your order to you.  

 Body Escentials is not responsible for any customs duties, brokerage fees or taxes that may be charged to your order.

Return Policy
Due to the nature of our products, Body Escentials does not accept returns on any of our products. All sales are final. Thank you for your understanding. We recommend you try out our 2 oz. sample sized products before committing to a larger size to make sure you like the product and fragrance.

Privacy Policy
Information submitted through Body Escentials' website is never shared with or sold to any third parties. The information our customers submit is solely used to process orders.  We value your trust in us and are committed to maintaining your privacy.

Disclaimer
All of our products are cosmetic grade and are safe for use on the skin but if any skin irritation occurs, please discontinue use immediately.  Body Escentials does not accept responsibility for any allergic reaction or misuse of our products. Please note that scents containing cinnamon may cause reactions for people with sensitive skin. Body Escentials' products have not been evaluated the Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease and are for external use only.